1. Enrolment and Authority

By submitting your enrolment, you enter into a legal agreement with Playcation NSW. You confirm that all information provided is true and accurate, and you agree to update us immediately with any changes to your child's personal details, medical conditions, allergies, custody arrangements, or emergency contacts.

You confirm that you have legal authority as the parent or guardian to enrol your child/ren and will notify Playcation NSW of any relevant court orders or custody arrangements.

2. Program Participation and Activities

Your child/ren will participate in activities conducted at the venue listed in your enrolment. On certain days, excursions may be part of the program. You agree to any additional costs and give permission for your child/ren to be transported and supervised by qualified staff for the duration of the excursion.

• Written authorisation will be required for each excursion, and all excursions are subject to a risk assessment in accordance with Regulations 100-102. These are available to families upon request.
• Children booked on an excursion day must attend the excursion. Supervision at the venue during excursions is not available.
• You also consent to your child/ren participating in supervised off-site evacuation drills and to being transported in the case of an emergency.

3. Media and Content

Your child/ren may be photographed or filmed for internal purposes, such as display boards, newsletters, or programming documentation. You may withdraw this consent at any time by providing a written request.

G and PG-rated films or digital content may be used as part of the program.

4. Behaviour and Safety

Children are expected to follow Playcation NSW's behaviour expectations and participate in a respectful, inclusive environment. Ongoing behavioural issues may result in a request for early collection or, in serious cases, cancellation of enrolment.

Staff may liaise with your child's school to ensure consistency of care and support.

• You give permission for sunscreen and insect repellent to be applied to your child/ren unless otherwise indicated on your enrolment form.
• A hat is required for outdoor play. Please ensure your child arrives with appropriate sun-safe clothing.

Behaviour expectations are outlined in our Behaviour Guidance Policy, available upon request.

5. Health and Emergencies

Children who are unwell or display symptoms of infectious illness (e.g. fever, vomiting, diarrhoea) must not attend the program. You agree to promptly collect your child/ren if contacted by staff due to illness or injury and not return them until they are well or have a medical clearance.

In the event of illness or injury, you give permission for:

• Basic first aid to be administered by qualified staff,
• Emergency medical assistance to be sought (e.g. ambulance), and
• All associated costs to be your responsibility.

6. Collection and Authorisation

You must list all authorised nominees on the enrolment form. These individuals will be permitted to:

• Collect your child/ren,
• Consent to medical treatment,
• Approve participation in off-site activities.

Only those listed as authorised will be permitted to collect children unless written permission is provided.

You agree to follow our sign-in and sign-out procedures in line with regulatory requirements.

7. Fees, Cancellations and Payments

You agree to pay all fees associated with booked sessions, excursions, and any applicable late pickup charges.

• Cancellations must be made at least 7 days before the booked date to avoid being charged.
• A late fee will apply per minute after the program's scheduled closing time.
• Invoices are issued (weekly/fortnightly) and are payable within (X) days.

Failure to pay fees may result in suspended bookings, cancellation of enrolment, and referral to a debt collection agency. All current fees and policies are outlined in the Parent Handbook and on our website, and may be updated from time to time.

If you are eligible for Child Care Subsidy (CCS), it is your responsibility to ensure your details are accurate and linked to our service through your MyGov account.

8. Privacy and Acknowledgement

Playcation NSW collects and manages your personal information in accordance with the Privacy Act 1988 and our Privacy and Confidentiality Policy.

Your information will only be shared when required by law or when necessary to ensure the safety and care of your child.

You are responsible for remaining informed of current policies and procedures. These can be viewed on-site or provided upon request. Any significant changes will be communicated to families via email, newsletter, or our website.