1. What Personal Information We Collect

We collect personal information to provide high-quality care, ensure safety, and meet our legal obligations. This may include:

For Children and Families:

• Names and contact details of parents/guardians
• Emergency contacts and authorised nominees
• Child's date of birth, gender, and CRN (Customer Reference Number)
• Medical conditions, allergies, medications, and immunisation status
• Court orders, parenting plans, or custody arrangements
• Cultural background, language, and care preferences
• Attendance records and service usage
• Photographs or videos (with consent)

For Staff and Job Applicants:

• Employment history and references
• Police checks, Working with Children Checks, and other background checks
• Qualifications and right-to-work documentation
• Performance and training records

2. How We Collect Information

We may collect information through:

• Enrolment forms (digital or paper)
• Phone calls, emails, or direct communication
• Our website or online platforms
• Surveys or feedback forms
• Schools or government agencies (e.g., Services Australia)
• Referees or third parties for employment purposes

If you provide us with another person's details (e.g., emergency contacts), you confirm that you have their consent to do so.

3. How We Store and Protect Your Information

We store personal information securely in both electronic and paper formats. Our safeguards include:

• Password-protected digital systems
• Secure storage for physical records
• Staff training on privacy responsibilities
• Limited access based on staff roles
• Confidentiality agreements

We retain information only as long as necessary or as required by law.

4. How We Use Personal Information

We use personal information to:

• Deliver safe and personalised care
• Manage bookings, attendance, payments, and government subsidies
• Communicate with families about their child's wellbeing or service updates
• Respond to enquiries, feedback, or complaints
• Meet regulatory and reporting obligations
• Support staff recruitment, onboarding, and performance management

Without certain information, we may not be able to provide our services or assess job applications.

5. When We Share Personal Information

We may disclose personal information to:

• Emergency contacts or authorised nominees
• Medical professionals (in case of illness or injury)
• Relevant schools or educational providers
• Government departments (e.g., Services Australia, ATO)
• Service providers such as IT, marketing, payroll, or customer support
• Insurance companies or debt recovery services
• Regulatory bodies or legal advisors, if required

Some of our third-party service providers may be located overseas (e.g., in the United States). We take reasonable steps to ensure these providers comply with Australian privacy standards.

6. Website Use and Cookies

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Pages viewed and time spent on site

We use cookies to improve your browsing experience and remember your preferences. You can disable cookies in your browser settings, but some site features may not work properly.

We may also use third-party tools such as Google Analytics. You can learn more at Google's Privacy Policy and All about Cookies.

7. Accessing or Correcting Your Information

You have the right to request access to or correction of your personal information. We may require you to verify your identity before processing your request.

If we are unable to meet your request, we will explain why in writing.

8. Complaints and Contact Details

If you have concerns about your privacy or believe your personal information has been mishandled, please contact us directly:

Email: info@playcationnsw.com.au

Phone:0419 498 223

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone:1300 363 992